Legal
Cookie Policy
Overview
This Cookie Policy explains how Keanu Residences uses cookies and similar technologies on our website and private sales platform.
The website and platform are operated by or on behalf of PT Surya Loka Real Estate, developer of Keanu Residences.
We use cookies and similar technologies to operate the website, support private platform functionality, improve user experience, understand how visitors interact with our website, protect security, and, where permitted, support marketing and communication activity.
This Cookie Policy explains:
what cookies are;
what types of cookies we use;
why we use them;
how long they may remain on your device;
how third-party cookies may be used;
how you can manage or withdraw cookie preferences.
1. What is a cookie?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and store certain information about your visit, such as session status, language preferences, cookie choices, or interaction with website features.
Similar technologies may include pixels, tags, scripts, local storage, session storage, device identifiers, and tracking technologies used by analytics, marketing, security, or platform tools.
Some cookies are required for the website or platform to function properly. Others are optional and are used only where permitted and, where required, after you have provided consent.
2. How we use cookies
Keanu Residences may use cookies and similar technologies for the following purposes:
to operate the website and private platform;
to support page loading, security, login, and form submission;
to remember cookie preferences;
to support private platform sessions and shortlist functionality;
to understand how visitors use the website;
to improve website and platform performance;
to measure the effectiveness of marketing or private introduction campaigns;
to support embedded media, maps, video, or third-party tools;
to protect the website and platform from misuse, fraud, bots, or unauthorised access.
3. Types of cookies we use
A. Strictly necessary cookies
These cookies are essential for the website and private platform to operate. They may support:
website loading;
secure browsing;
session management;
login access;
form submission;
cookie preference storage;
platform security;
fraud prevention;
private platform access;
shortlist or residence-selection functionality;
payment or reservation flow security, where applicable.
These cookies cannot be switched off through our cookie preference tools because the website or platform may not function properly without them.
B. Preference cookies
Preference cookies help the website remember choices you make, such as:
cookie preferences;
language preference;
region or country preference;
interface settings;
previous form or platform preferences, where applicable.
These cookies improve the user experience but are not essential to the operation of the website.
C. Analytics / statistics cookies
Analytics cookies help us understand how visitors use the website and platform. They may collect information such as:
pages visited;
time spent on pages;
scroll depth;
button clicks;
device and browser type;
general location, such as country or city;
traffic source;
interactions with forms, images, masterplans, or residence pages.
We use this information to improve the website, understand interest in Keanu Residences, and refine the private introduction experience.
Analytics data may be collected in aggregated form or through third-party analytics tools. Where analytics cookies are not strictly necessary, they will be used only where permitted and, where required, after consent.
D. Marketing cookies
Marketing cookies may be used to understand the effectiveness of marketing activity and to support relevant communication with prospective buyers.
They may help us understand:
which campaigns or pages led a user to the website;
whether users return to the website;
which sections are most relevant to prospective buyers;
how users interact with private introduction forms;
whether a user has previously engaged with Keanu materials.
Marketing cookies may be used by Keanu or third-party providers, such as advertising, analytics, or CRM-related tools. These cookies will be used only where permitted and, where required, after consent.
E. Embedded content and third-party tools
Some pages may include embedded or integrated tools, such as:
video players;
map tools;
enquiry forms;
analytics tools;
CRM tools;
WhatsApp links or contact tools;
payment tools;
private platform functionality;
security or anti-bot tools.
These third-party services may set their own cookies or use similar technologies. Their use of cookies and data is governed by their own terms and privacy policies. Where Keanu uses third-party services, we aim to identify them in the cookie table below where practical.
4. Local storage and platform storage
In addition to cookies, Keanu may use local storage, session storage, or similar browser technologies to support:
private platform access;
login session management;
cookie preferences;
shortlisted residences;
residence comparison features;
form progress;
user interface preferences;
security controls.
Local storage may remain on your device until deleted by the website, browser, or user.
5. Managing cookie preferences
You can manage your cookie preferences through the cookie tools made available on the website, where applicable.
You may choose to accept all cookies, reject non-essential cookies, manage cookie preferences by category, or change your preferences at a later time.
You can also control cookies through your browser settings. If you disable or delete cookies through your browser, certain website or platform features may not work properly.
Disabling non-essential cookies should not prevent you from accessing the core public website, but it may affect analytics, personalisation, embedded content, or platform functionality.
6. Withdrawing consent
Where cookies are used based on consent, you may withdraw or update your consent at any time through the cookie tools made available on the website, where applicable.
Withdrawing consent does not affect the lawfulness of cookie use before withdrawal. If you delete cookies from your browser, you may need to reset your preferences when you next visit the website.
7. Browser settings
Most browsers allow you to manage cookies through browser settings. The method varies by browser and device.
You can usually:
block all cookies;
delete existing cookies;
block third-party cookies;
receive alerts before cookies are placed;
manage cookies for specific websites.
Please note that blocking all cookies may affect the functionality of the website or private platform.
8. Do Not Track
Some browsers offer "Do Not Track" signals. At this stage, our website may not respond to all browser "Do Not Track" signals in a standardised way.
Where legally required or technically available, we will provide cookie preference controls through our cookie tools.
9. Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, website functionality, service providers, legal requirements, or Keanu platform features.
The updated version will be posted on the website with a revised "Last updated" date.
10. Questions / enquiries
For questions about this Cookie Policy, please contact:
Keanu ResidencesEmail: [privacy@keanubali.com] / [welcome@keanubali.com]Keramas, Bali, Indonesia
Annex 1 — Cookie Use
This annex should be completed after the website developer confirms the actual website stack, including analytics, CRM, payment, video, map, security, and platform tools. The table below is the recommended format for final publication.
A. Strictly necessary cookies
| Cookie / technology | Provider | Purpose | Duration |
|---|---|---|---|
| cookie_consent | Keanu / cookie consent provider | Stores the user's cookie preference choices | [●] |
| session_id | Keanu / platform provider | Maintains website or platform session | Session |
| csrf_token | Keanu / platform provider | Protects forms and platform sessions from misuse | Session |
| login_session | Keanu / platform provider | Supports private platform login and account access | [●] |
| security_cookie | Keanu / security provider | Supports website security, fraud prevention, and anti-bot protection | [●] |
B. Preference cookies
| Cookie / technology | Provider | Purpose | Duration |
|---|---|---|---|
| language_preference | Keanu | Stores language or regional display preference | [●] |
| interface_preference | Keanu | Stores website or platform display preferences | [●] |
| shortlist_view | Keanu / platform provider | Stores residence-view preferences or shortlist interface settings | [●] |
C. Analytics / statistics cookies
| Cookie / technology | Provider | Purpose | Duration |
|---|---|---|---|
| analytics_id | [Google Analytics / other provider] | Measures website visits, traffic sources, and user interaction | [●] |
| page_interaction | [Analytics provider] | Measures interaction with sections, CTAs, residence pages, and forms | [●] |
| video_analytics | [Video provider] | Measures interaction with embedded video content | [●] |
D. Marketing cookies
| Cookie / technology | Provider | Purpose | Duration |
|---|---|---|---|
| campaign_source | [Marketing / analytics provider] | Helps identify the campaign or source that led a visitor to Keanu | [●] |
| remarketing_cookie | [Marketing provider] | Supports relevant advertising or campaign measurement, where used | [●] |
| form_conversion | [CRM / analytics provider] | Measures enquiry form completion and private introduction requests | [●] |
E. Third-party / embedded service cookies
| Cookie / technology | Provider | Purpose | Duration |
|---|---|---|---|
| map_cookie | [Map provider] | Supports embedded map functionality | [●] |
| video_cookie | [Video provider] | Supports embedded video playback | [●] |
| whatsapp_link_tracking | [WhatsApp / Meta or analytics provider, if used] | Supports WhatsApp contact links or measures engagement, where applicable | [●] |
| payment_security_cookie | [Stripe / payment provider, if used] | Supports payment security, fraud prevention, and checkout functionality | [●] |
Technical completion note
Before publication, the website developer should provide a cookie audit confirming all cookies, local storage items, third-party technologies, providers, purposes, and durations. The Annex should then be updated to match the actual deployed website and private platform.
Questions? welcome@keanubali.com