Privacy Policy

1. About this Privacy Policy

This Privacy Policy explains how Keanu Residences collects, uses, stores, shares, protects, and otherwise processes personal information when you use our website, submit an enquiry, request a private introduction, access the private sales platform, shortlist a residence, use account or reservation tools, make a payment, or communicate with us.

This Privacy Policy should be read together with the Website & Platform Terms of Use, Cookie Policy, Legal Disclaimer, and any applicable platform, reservation, payment, or formal sale documentation.

2. Who we are

Keanu Residences is a private beachfront residential estate in Keramas, Bali. The website and private sales platform are operated by or on behalf of [PT Surya Loka Real Estate] and its appointed representatives, advisers, consultants, service providers, and platform operators.

References to "Keanu," "Keanu Residences," "we," "us," or "our" refer to the relevant project owner, developer, platform operator, or authorised representative responsible for processing your personal information, as applicable.

For privacy questions or requests, please contact us at [welcome@keanubali.com] or by phone / WhatsApp at [+62 811 9001 0008].

3. Information we collect

We may collect the following categories of personal information.

Information you provide directly

full name;

email address;

phone number and WhatsApp number;

country, city, or location information;

residence preferences and shortlist interests;

enquiry details, messages, and consultation requests;

account registration details, including password or authentication information;

profile details submitted through the website or platform;

documents or information you choose to submit to us;

professional adviser or representative details, if you provide them.

Platform, shortlist, reservation, and payment information

account status and access permissions;

OTP verification records and login activity;

selected residences and shortlist activity;

reservation records, hold status, transaction references, and payment status;

customer support records and platform correspondence;

billing information and payment-related records needed to confirm, support, audit, or reconcile a reservation.

Technical and usage information

IP address, browser type, device information, operating system, and approximate location information;

pages viewed, actions taken, referral source, enquiry source, and timestamps;

session identifiers, cookies, local storage tokens, preference settings, and security logs;

interactions with website forms, buttons, platform tools, residence pages, download links, and communication features.

Payment information

Reservation payments may be processed by third-party payment providers such as Stripe. We do not store complete card numbers on our website or platform. Payment providers may process payment details, billing information, authentication data, fraud checks, and transaction data under their own privacy and security terms.

4. How we use your information

We may use your personal information to:

respond to enquiries and private introduction requests;

arrange private consultations, calls, and buyer-advisory communications;

provide residence information, availability updates, and launch platform access;

create, verify, secure, and administer user accounts;

manage shortlist activity, residence preferences, and platform interactions;

support reservation workflows, payment checkout, payment confirmation, and related administration;

send service, account, reservation, payment, and security communications;

send marketing or promotional updates where you have consented or where permitted by applicable law;

maintain, test, secure, monitor, and improve the website and private sales platform;

prevent fraud, misuse, unauthorised access, scraping, bot activity, or abuse of the platform;

manage CRM records, enquiry history, advisor follow-up, and communication preferences;

comply with legal, tax, accounting, regulatory, contractual, and record-keeping obligations;

establish, exercise, or defend legal claims or protect the rights, property, or safety of Keanu, users, advisers, or third parties.

5. Legal basis and consent

Depending on the context and applicable law, we may process personal information on one or more of the following bases: your consent; performance of a contract or pre-contract steps; compliance with legal obligations; protection of the security and integrity of the website or platform; legitimate business interests; and the establishment, exercise, or defence of legal claims.

For visitors and customers in Indonesia, we aim to handle personal information in line with Indonesia's Personal Data Protection Law, including principles of transparency, limited purpose, proportionality, security, and respect for data subject rights.

The following table summarises the main purposes and typical processing basis. The exact basis may vary depending on the user, transaction stage, location, and applicable law.

6. Email, phone, and WhatsApp communications

When you submit an enquiry, register for private access, shortlist a residence, request a private introduction, use the private sales platform, or participate in a reservation process, we may contact you using the details you provide, including by email, phone, and WhatsApp, in order to respond to your request, arrange consultations, provide residence information, share availability updates, support platform access, or manage an active reservation or transaction.

Where required, we will ask for your consent before sending marketing or promotional communications by email or WhatsApp. You may opt out of marketing communications at any time by using the unsubscribe link in an email, replying STOP or a similar instruction by WhatsApp, or contacting us at [welcome@keanubali.com].

Service, reservation, payment, security, account, and enquiry-related messages may still be sent where necessary to provide requested services, administer your account, manage an active reservation or transaction, or protect the website and platform.

WhatsApp messages may be delivered through WhatsApp Business services or related providers. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

7. Consent records and communication preferences

We may record consent status, communication preferences, opt-in source, opt-in timestamp, form source, consent wording shown, and opt-out requests in order to manage communications and comply with applicable messaging and data protection requirements.

If you opt out of marketing communications, we may retain limited contact information on a suppression list to ensure we respect your opt-out request.

8. Cookies and similar technologies

We use cookies, browser storage, local storage, session identifiers, and similar technologies to operate the website and platform, keep you signed in, refresh secure sessions, remember account state, protect the website and platform, support shortlist and reservation functionality, and understand how visitors interact with pages and residences.

Some cookies are essential for the website or platform to function. Optional cookies may be used for analytics, preference management, or marketing, where applicable. You can manage cookies through your browser settings and, where provided, through our cookie preference tools. Disabling essential cookies may prevent login, reservation, checkout, or profile features from working correctly.

Further details are set out in our Cookie Policy.

9. Sharing your information

We share personal information only where needed to operate the website, private sales platform, enquiry process, reservation process, payment workflow, advisory communications, and related services. Recipients may include:

project owner, developer, platform operator, and authorised Keanu representatives;

private advisors, sales team members, and customer support personnel;

CRM and enquiry management providers;

email, SMS, OTP, phone, and WhatsApp communication providers;

hosting, cloud, platform, analytics, activity logging, and security providers;

payment processors, including Stripe or similar providers;

legal, tax, financial, technical, and professional advisers;

identity, eligibility, fraud-prevention, KYC, AML, or sanctions-screening providers, where applicable;

government, regulatory, law enforcement, tax, or other authorities where required by law.

We do not sell your personal information.

10. International transfers

Because Keanu Residences may use cloud, CRM, payment, communication, analytics, security, and operational providers located in different jurisdictions, your personal information may be processed in Indonesia or other countries.

Where required, we take steps designed to ensure that international transfers are handled in accordance with applicable data protection requirements, including appropriate contractual, technical, and organisational safeguards.

11. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to enquiries, provide private introductions, administer accounts, manage platform activity, support reservations, comply with legal obligations, resolve disputes, and maintain business records.

Retention periods may vary depending on the type of information and the purpose for which it is held. As a general guide:

account data is generally kept while your account remains active;

enquiry, CRM, advisor, and communication records may be retained for a reasonable period after your last interaction;

reservation, payment, tax, legal, accounting, and support records may be retained for up to seven years or longer where required by law;

security logs may be retained for a reasonable period to protect the website and platform;

marketing consent and opt-out records may be retained as needed to manage communication preferences and suppression lists.

When information is no longer needed, we delete, anonymise, or securely archive it according to operational and legal requirements.

12. Security

We use reasonable technical, organisational, and administrative measures designed to protect personal information, including encrypted transport, access controls, authentication controls, session security, monitoring for misuse, and restricted access to personal information.

No website, platform, transmission, or storage system can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been compromised.

13. Data breach notification

If we become aware of a personal data protection failure affecting your personal information, we will take appropriate steps to assess, contain, and remediate the issue and provide notifications where required by applicable law.

14. Your rights

Depending on your location and applicable law, you may have rights to:

request access to personal information we hold about you;

request correction of inaccurate or incomplete information;

request deletion of certain information;

withdraw consent where processing is based on consent;

object to certain processing, including marketing communications;

request restriction of certain processing;

request information about how your personal information is used;

request portability of certain information, where applicable;

lodge a complaint with a competent authority, where applicable.

To exercise your rights, please contact us at [welcome@keanubali.com]. We may need to verify your identity before completing a request. Some rights may be limited by applicable law, legal obligations, transaction records, security requirements, or the rights of others.

15. Children

The website and platform are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

16. Third-party links and services

The website and platform may link to or integrate with third-party websites, platforms, payment providers, communication tools, analytics services, or other services. Their privacy practices are governed by their own notices, policies, and terms. We are not responsible for third-party content, systems, security, or data handling practices.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the website or platform with a revised "Last updated" date. Material changes may also be notified through the website, platform, or by email where appropriate.

18. Contact

For privacy questions, requests, or concerns, please contact:

Keanu ResidencesEmail: [welcome@keanubali.com]WhatsApp / phone: [+62 811 9001 0008]Keramas, Bali, Indonesia

Appendix: Recommended website and platform form wording

The following wording should be placed directly on enquiry, private introduction, WhatsApp capture, and platform registration forms. This appendix can be removed from the published Privacy Policy if the wording is implemented directly on the website and platform.

Form notice

By submitting this form, you agree that Keanu Residences may contact you by email, phone, or WhatsApp in relation to your enquiry or private introduction request.

Required checkbox

I agree to the Terms of Use and acknowledge the Privacy Policy.

Optional marketing checkbox

I agree to receive Keanu Residences updates by email and WhatsApp, including residence information, availability updates, private introduction invitations, and launch platform access. I can opt out at any time.

This optional checkbox should be unticked by default if it covers marketing communications.

Privacy note

Your information will be handled in accordance with our Privacy Policy. We do not sell your personal data.

WhatsApp opt-out line

You may opt out of WhatsApp updates at any time by replying STOP or contacting us at [welcome@keanubali.com].